At Professional Growth Coaching (“we”, “us”, “our”), we are committed to protecting your privacy and complying with the Australian Privacy Principles (APPs) set out in the Commonwealth Privacy Act 1988. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you engage with our coaching services.

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1. What Personal Information Do We Collect?

We may collect the following types of personal information:

• Name, address, phone number, and email address

• Date of birth

• Occupation and professional details

• Payment and billing information

• Information relevant to your coaching goals and progress

• Notes from coaching sessions

• Any other information you choose to provide to us

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2. How Do We Collect Your Personal Information?

We collect personal information in several ways, including:

• When you contact us via our website, email, phone, or in person

• When you register for or participate in our coaching sessions, workshops, or events

• When you fill out forms or questionnaires

• When you make payments for our services

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3. Why Do We Collect and Use Your Personal Information?

We collect, hold, and use your personal information to:

• Provide and manage our coaching services

• Communicate with you about your coaching program and progress

• Process payments and manage accounts

• Comply with legal obligations

• Improve our services and customer experience

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4. Disclosure of Personal Information

We will not sell, rent, or trade your personal information. We may disclose your personal information to:

• Third-party service providers (such as payment processors or IT support) who assist us in operating our business, provided they are bound by confidentiality and privacy obligations

• Legal or regulatory authorities as required by law

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5. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes using secure computer systems, password protection, and restricting access to personal information on a need-to-know basis.

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6. Access and Correction

You have the right to access the personal information we hold about you and to request corrections if you believe it is inaccurate, out-of-date, or incomplete. To make a request, please contact us using the contact details below.

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7. Website and Cookies

Our website may use cookies to enhance your browsing experience. You can disable cookies in your browser settings, though this may affect website functionality.

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8. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be available on our website. We encourage you to review this policy periodically.

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9. Contact Us

If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please contact us at:

• Email: purposefulgrowthcoaching@outlook.com

• Phone: 61 2 417 200 389

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (www.oaic.gov.au).

Last updated: 10/12/2025